Cancellation, Change, and Refund Policy
Thank you for choosing our painting workshops. We want you to enjoy a unique experience, so please keep the following conditions in mind when making your reservation:
1. Cancellations and Changes by the Customer
If you need to cancel or change the date of your reservation, please notify us at least 7 days in advance of the workshop date. In this case, you can reschedule your workshop for another available date at no additional cost or opt for a gift card, which you can use within 12 months.
2. Cancellations Made Less Than 7 Days Before the Workshop Date
Cancellations made less than 7 days before the workshop date are non-refundable and cannot be modified. The customer will lose 65% of the reservation fee, but the remaining 35% will be credited towards future reservations. In this case, no refunds will be issued.
3. Private Events
- If you have booked a private event and need to change the date, you can do so up to 15 days before the activity. If the change is made less than 15 days in advance, you will lose 65% of the booking amount, but the remaining 35% will be credited towards future bookings. In this case, no refunds will be issued.
- Private events have no additional cost, but require a minimum of 8 participants.
4. Gift Cards
Gift cards are non-refundable under any circumstances and are valid for 12 calendar months.
5. Cancellation or Change by Us
If, for any reason, we need to cancel or change the workshop you have booked, we will notify you at least 72 hours in advance. In that case, you can choose any other available date to enjoy your workshop at no additional cost. If we cancel less than 72 hours in advance, we will issue a full refund upon request.
For any questions or changes, please contact our customer service team well in advance. We’re here to help and ensure you have a memorable experience.
Thank you for your understanding and for being part of our creative community! See you soon!
